Terms & Conditions

Ordering

• When placing an order, you agree that all details you provide to www.nellieclementine.co.uk for the purpose of purchasing goods are accurate and complete in all respects.
• Your contract for purchases made through www.nellieclementine.co.uk confirms that all goods ordered by you are for your own private and domestic use only and are not for resale.
• All orders are subject to product availability.
• The price and availability of goods are subject to change without notice.
• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice.
• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the products ordered.
• It is a crime to use a false name or a known invalid credit card/paypal account to order. Anyone caught willfully entering an erroneous or fictitious order will have their details passed onto the Police.
• If any product from your order is unavailable, I will contact you by email, then attempt to fulfill your order asap or offer an alternative item or a refund when this is not possible.
• I are unable to make amendments to an order once it has been despatch. Should you wish to make any changes prior to despatch, please contact me via the contact form on the website.

I reserve the right to cancel your order / terminate our agreement or terminate your access to the site immediately and without notice to you if:

• You fail to make payment to me when due.
• You breach any of my terms and conditions.
• If requested by me to do so, you fail to provide within a reasonable time frame, sufficient information to enable me to determine the accuracy and validity of any information supplied by you, or your identity.

Conformity of Goods

I taken great care to ensure that the description, image and pricing of my products are correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product. While the colour reproduction of each product is a close representation, I cannot accept any responsibility for any variation in colour caused by the differences in browser software. I will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.

Payment

You can pay via PayPal and with most major credit cards if you don’t have a PayPal. All prices are in Stering pounds (£) and are inclusive of UK sales tax (VAT) at the current rate. 

Delivery

Orders will be shipped within two working days, unless other wises stated online. All UK orders will be sent via first class post to be delivered in 2-3 working days, and overseas orders via standard international post to be delivered in 7-14 working days. Please contact me through the website if your order has not arrived within this time. You can also contact me for Special delivery quotes.

Returns Policy

Returns will be accepted within 28 days of receipt, where goods are returned in perfect condition. Please notify me via email within 7 days about returning an item / order, and I will give you the return address details.

Your Right to Cancel

• As an EU consumer you have up to 14 days from the day after you receive your order to cancel and return goods you have ordered from me.
• You can cancel your contract for sale of goods from nellieclementine by messaging me through my website.
• You will have to pay for the return postage and the items must be returned within 14 days from the day you contacted me, please obtain a proof of postage receipt from your post office when making a return. On receipt of the returned items I will reimburse you within 7 days, via the payment method you used for your order, minus any paypal fees.

PRIVACY

Your Details 

When placing an order on my website you will be asked for certain information including your name, delivery and email address and payment card details. This information is required to enable us to process your order and notify you of its progress.

Once an order has been placed, you will receive a confirmation email with your order details and again once your order has been despatched. Should we need to contact you for any reason regarding your order, we will use the email address given.

I will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with a courier company, but you will be notified of this beforehand.

Unsubscribing

To unsubscribe from emails from www.nellieclementine.co.uk, you can reply via email adding ‘unsubscribe’ in the subject line, or contact me through my website.

Social Media

Please help by sharing images of gifts / purchases made on my website using the hashtag #nellieclementine. You can follow me on Facebook and Instagram.

Safety & Security

My website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. It uses SSL (Secure Sockets Layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Copyright

All rights, including copyright, in the content of the www.nellieclementine.co.uk web pages are owned by me. In accessing www.nellieclementine.co.uk web pages you agree that you may only download the content for your own individual and non-commercial use.

 

 

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